A continuous patient lifecycle, intelligently managed
Track every patient from first lead contact through long-term retention. Automate follow-ups, campaigns, and lifecycle management, so no opportunity is lost.
What is a healthcare CRM platform?
A healthcare CRM platform manages the full patient relationship, from the moment a lead first contacts your practice through years of ongoing care. Unlike generic CRMs, Borna Engage is purpose-built for healthcare with HIPAA compliance, EHR integration, and lifecycle tracking designed for patient retention.
Why healthcare practices lose patients and leads
What Borna Engage enables
Patient pipeline
Track every lead from first inquiry through conversion. Visual pipeline with drag-and-drop stage management.
Automated follow-ups
Triggered messages for recalls, no-shows, check-ins, and reactivation, running on autopilot.
SMS & email campaigns
Targeted campaigns with patient segmentation, tagging, and performance tracking.
Referral tracking
Track and reward patient referral sources. Know which channels bring the highest-value patients.
Review collection
Automated review requests after appointments, boost your online reputation effortlessly.
Lifecycle tracking
From first visit to long-term retention, see where every patient stands in the journey.
Convert more leads into patients
Track every lead from first contact. Automated outreach ensures no opportunity is missed.
- Automatic lead capture
- Drip campaign sequences
- Conversion tracking
- Source attribution
Keep patients engaged over time
Automated recall, reactivation, and engagement workflows keep patients returning.
- Recall reminders
- Reactivation campaigns
- Post-visit follow-ups
- Loyalty tracking
How Borna Engage works
Capture leads
Every inquiry becomes a tracked lead in the pipeline.
Nurture & convert
Automated sequences guide leads to appointment booking.
Manage lifecycle
Track patients through treatment, follow-up, and retention.
Optimize & grow
AI identifies patterns, predicts churn, and recommends actions.
FAQ
Ready to manage the full patient lifecycle?
See how Borna Engage transforms patient relationships and retention.