Case Studies

Healthcare case studies

How clinics use Borna to simplify patient communication and front-desk work.

Patient Communication

Atlanta Medical Clinic Brought Patient Communication Into One Clearer Workflow

Atlanta, Georgia · Medical Clinic

96 → 58Weekly Follow-Up Interactions

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Patient Communication

Disconnected Communication: How an Atlanta Medical Clinic Unified Calls, Texts, and Follow-Ups

Atlanta · Medical Clinic

58%Fewer Unresolved Communication Items

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Patient Follow-Up

San Diego Specialty Clinic Increased Follow-Up Completion to 90%

San Diego, California · Specialty Clinic

36%Higher Follow-Up Completion

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Front Desk Workload

Miami Urgent Care Reduced Weekly Front-Desk Workload by 35%

Miami, Florida · Urgent Care Clinic

35%Less Routine Staff Work

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Patient Communication

Manual Reminders: How a Portland Chiropractic Clinic Saved Staff Time

Portland · Chiropractic Clinic

42%Less Weekly Communication Work

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Missed Calls

Too Many Missed Calls: How a Dallas Primary Care Clinic Improved Patient Access

Dallas · Primary Care Clinic

61%Fewer Unresolved Missed Inquiries

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Patient No-Shows

Fewer No-Shows, A More Predictable Schedule

Denver, Colorado · Chiropractic Clinic

13% → 8%Patient No-Show Rate

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Patient Follow-Ups

Front Desk Overload: How One Dental Clinic Simplified Its Patient Follow-Up Process

Chicago · Dental Clinic

40%Fewer Manual Follow-Up Tasks

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Inactive Patients

Tampa Chiropractic Clinic Reconnected With 37% More Past Patients

Tampa, Florida · Chiropractic Clinic

37%Higher Patient Re-Engagement Rate

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Missed Inquiries

Charlotte Chiropractic Clinic Cut Patient Response Times by 68%

Charlotte, North Carolina · Chiropractic Clinic

68%Faster Inquiry Response Time

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Missed Patient Calls

Missed Patient Calls: How a Concord Dental Clinic Recovered More Appointment Opportunities

Concord · Dental Clinic

70%Fewer Unreviewed Patient Calls

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Slow Lead Response

Slow Lead Response: How an Austin Dental Clinic Booked More New Patient Consultations

Austin · Dental Clinic

68%Faster Initial Patient Response

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Patient engagement

How a dental group in California reduced no-shows by 34% with automated patient reminders

3-location dental group · San Francisco Bay Area

34%reduction in no-shows

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Workflow automation

How a multi-location medical practice eliminated paper intake forms and saved 3 hours of admin work daily

4-location family medicine practice · Texas

85%less manual data entry

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Billing & payments

How a dental studio recovered $14,000 in outstanding payments in 60 days

Independent dental studio · New York

$14Krecovered in 60 days

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